How to Contact Dentalkart Customer Service

At Dentalkart, we prioritize your satisfaction and we are committed to resolving your concerns promptly and efficiently. We also offer multiple channels of communication where you get timely assistance.

How to Contact Dentalkart Customer Service

Here are the various ways in which you can contact us:

1. Call Support 

Contact No.: [7289999456],

Open: Monday-Saturday, 9 AM-8 PM. 

Call at this number at on-duty hours during customer service representatives.

2. Chats on WhatsApp 

Open: Monday – Saturday, 10 AM-7 PM. 

Connect with WhatsApp for speedy assistance and quick answers to your questions.

3. Email Support 

Email ID: [support@dentalkart.com]

Response Time: We strive for a reply within 24 hours during operational hours (10 AM to 7 PM, Monday-Saturday). You could send us an email mentioning your issue and our support team will get back to you within the above-stated timeframe.

4. By Mobile App Support 

How: Download the Dentalkart mobile app from App Store or Google Play, and log in with your account.

Now you can either raise your issue directly in the “Support” section or contact our support team.

5. Support by Website 

How: Log into your account on Dentalkart website. “Help” for immediate fixes or bring in the live chat feature. 

• Call Support- You will get help within working hours, as specified above.

• WhatsApp Chat: Though most of the time at active hours, you will get a response from customer success teams in less than 10 minutes. 

• Email Support: Email during working hours will see the reply happen within 24 hours.

• App Support: Queries raised through the app will get addressed within 24 hours.

• Website Support: Entries via live chat and “Contact Us” are also usually addressed within the next 24 hours.

Read Also: DentalKart Membership: Benefits for Dental Professionals

What shall I do to contact Dentalkart using a mobile App? 

Step 1: Open the Dentalkart app on your mobile device. 

Step 2: Click on the “Account” tab. 

Step 3: Select “Support” or “Help.” 

Step 4: Choose from the options given based on the type of assistance you need. 

Step 5: If it’s related to an order, select the order and click on “Need Help.” For general queries, choose the relevant option and proceed. 

Step 6: Communicate with the Support Assistant. 

In case the complaint is not resolved as per your satisfaction, you may connect with a support agent via chat, call, or email on the same window. The ‘Browse Help Topics’ section can also get you some quick answers to several common questions. 

Read Also: My 5 Biggest Mistakes as CEO of Dentalkart

Contacting Dentalkart through the Website:

Step 1: Visit the Dentalkart website (www.dentalkart.com) and log in to your account. 

Step 2: Click on ‘More’ on the homepage. 

Step 3: Click on ‘Customer Support’ or ‘Contact Us.’ 

Step 4: Choose the kind of issue or query you want assistance with. 

Step 5: Click on ‘Need Help‘ after selecting the issue and the order. 

Step 6: Work with the Support Assistant. 

The Support Assistant would render what they believe to be the most fit in resolution upon receipt of the specified information. Should you find yourself wanting in their resolution, you may contact any support agent of Dentalkart using chat, call, or email through the same page. 

A Step Wise Guide to Handling Common Issues

1. Tracking Orders 

Step 1: Access your Dentalkart account. 

Step 2: Head over to the “My Orders” section of the site. 

Step 3: Provide your order ID or check the status with your registered particulars. 

Need More Help?: Ring us, ping us via chat or even drop an email with your order ID to expedite the resolution process. 

2. Product Related Query 

Step 1: Please visit our website for relevant product description and specification. 

Step 2: You could also chat with us on WhatsApp or send an email mentioning the name/SKU (Stock Keeping Unit) of the product for queries. 

3. Return and Replacement Requests 

Step 1: Visit your Dentalkart account. 

Step 2: Head to the “Returns & Replacements” section on the website. 

Step 3: Fill out all the necessary fields. 

Another Way: You can alternatively call or mail our support team with your order details for return or replacement. 

Why Use Customer Services by Dentalkart? 

Dedicated Support: Our dedicated support agents put their hearts in working out all your worries with devotion and precision until the issue is resolved. 

Multiple Contact Channels: Contact us via phone chat, email, through the mobile app or through the website, which is most convenient for you. 

No Compromise on Excellence: The aim is to give a seamless experience of customer service yet keep you in the loop throughout the resolution process. 

Client Testimonials on Our Support 

“The customer support is commendable! Got my issue sorted with a device that was damaged during transportation in about a day.” – Dr. A. Sharma 

“The response time via WhatsApp chat is super-duper fast; appreciates that! So easy and no hassle in the process!” – Dr. R. Mehta 

“Dentalkart’s email support is timely and professional. Happy with the support given to my return request.” – Dr. S. Rao 

The Bottom Line

Here, satisfaction is your priority on getting an order tracked, asking details for a product, or returning one, you will always be here to help you every step of the way.